FAQ

A: If you have chosen the Royal Mail Tracked 48, then please email sarah@fatgiraffegifts.com and we will provide your reference number for tracking. If you have chosen Royal Mail 1st class, we can advise the date of the parcel, but this postal service is not trackable.

A: If you are looking to have your items shipped overseas, please contact sarah@fatgiraffegifts.com to discuss further.

A: Please email a description of the problem with the item to sarah@fatgiraffegifts.com and we will look to rectify where possible the issue.

A: Yes, we do offer wholesale – please contact sarah@fatgiraffegifts.com to discuss further.

A: We can deliver to the local area - there will be a delivery charge added for this service – please get in touch at sarah@fatgiraffegifts.com or contact Josh on 07709804491 for a specific quote.

A: We do not offer customisation on our products currently.

A: Yes they are however due to some of the items being hand painted we recommend using a clear varnish to protect from the weather.

A: Suar, Teak, Gamal and Bamboo – if you would like to know specifically for a specific product, please email sarah@fatgiraffegifts.com.

Yes, all of our products are from sustainable source. For example, our glassware is all made from the bu-products of a mirror factory and using the roots of a Gamel Tree.

Everything is ethically sourced, we ensure that we buy direct from the handicrafts men and woman of Bali.