Question 1

Q: My parcel hasn’t arrived what should I do?

Accepted Answer

A: If you have chosen the Royal Mail Tracked 48, then please email sarah@fatgiraffegifts.com and we will provide your reference number for tracking. If you have chosen Royal Mail 1st class, we can advise the date of the parcel, but this postal service is not trackable.

Question 2

Q: Do you ship your unique wooden gifts overseas?

Accepted Answer

A: If you are looking to have your items shipped overseas, please contact sarah@fatgiraffegifts.com to discuss further.

Question 3

Q: There is a problem with my item what can I do?

Accepted Answer

A: Please email a description of the problem with the item to sarah@fatgiraffegifts.com and we will look to rectify where possible the issue.

Question 4

Q: Can I sell your amazing handcrafted gifts from Bali?

Accepted Answer

A: Yes, we do offer wholesale – please contact sarah@fatgiraffegifts.com to discuss further.

Question 5

Q: Do you deliver?

Accepted Answer

A: We can deliver to the local area - there will be a delivery charge added for this service – please get in touch at sarah@fatgiraffegifts.com or contact Josh on 07709804491 for a specific quote.

Question 6

Q: Are your products customisable?

Accepted Answer

A: We do not offer customisation on our products currently.

Question 7

Q: Are these Products suitable for outdoor use?

Accepted Answer

A: Yes they are however due to some of the items being hand painted we recommend using a clear varnish to protect from the weather.

Question 8

Q: What types of wood are the products made from?

Accepted Answer

A: Suar, Teak, Gamal and Bamboo – if you would like to know specifically for a specific product, please email sarah@fatgiraffegifts.com.

Question 9

Q: Are your products sustainable and ethically sourced?

Accepted Answer

Yes, all of our products are from sustainable source. For example, our glassware is all made from the bu-products of a mirror factory and using the roots of a Gamel Tree.
Everything is ethically sourced, we ensure that we buy direct from the handicrafts men and woman of Bali.

FAQ

Common Questions

Q: My parcel hasn’t arrived what should I do?

Q: Do you ship your unique wooden gifts overseas?

Q: There is a problem with my item what can I do?

Q: Can I sell your amazing handcrafted gifts from Bali?

Q: Do you deliver?

Q: Are your products customisable?

Q: Are these Products suitable for outdoor use?

Q: What types of wood are the products made from?

Q: Are your products sustainable and ethically sourced?